by Nate Young
Brightworks Education Coordinator
A number of years ago, researchers dug into the efficacy of the 50-year-old “Smokey the Bear” campaign to prevent forest fires. They found that a picture of Smokey produced a 98% aided recall of the campaign. Digging deeper though, they found only a 7% unaided recall and an even lower rate of understanding of what actions actually reduced forest fires. A critical but missing piece of the campaign was the education behind the image: What steps should campers and other forest users take to prevent forest fires?[i]
Is sustainability your Smokey the Bear? Do your employees recognize the importance of sustainability, without understanding what the term means, let alone their role in driving the firm toward triple bottom line success?
In addition to managing the competitive pressure to increase sustainable practices, I’ve pointed out before that many firms also recognize the important role workforce training plays in engaging and retaining high-quality, motivated employees. As awareness of sustainability grows, employees increasingly seek out employers that offer and encourage professional growth generally and in sustainability specifically. According to a recent Society of Human Resource Management (SHRM) study, fully 67% of firms interested in sustainability are or will be providing on-the-job training in sustainability.[ii]
I’ll present three reasons you should join these firms in offering a workforce education program on sustainability:
- save money
- make your firm more nimble and innovative
- improve your employees’ level of engagement.
Then, I’ll offer three crucial tips to ensure the efforts you undertake are worthwhile:
- engage all levels of the enterprise
- offer required “courses” but also allow employees to direct some of their own learning
- tie learning objectives to business objectives and incentives
Why Offer Sustainability Education?
Cost Savings: Who can argue with an opportunity to save money? By neglecting to offer your employees the knowledge they need to make effective, cost-saving decisions, you may be leaving money on the table. Most decisions that affect the bottom line are made at the top. However, the daily actions of line-level workers can result in costs rising or falling.
One energy-saving initiative at Intel to raise the thermostat by one degree led to energy savings estimated at more than $400,000 in just one year. Piloted by employees, this effort cost the company nothing and yet led to substantial savings. With oversight from management, the knowledgeable workforce was able to recognize a potential for savings, test out their hypothesis to ensure there were no negative consequences and institute the plan.[iii]
Nimble, Innovative Workforce: Studies have consistently shown a strong correlation between companies that attend to sustainability and those with superior financial returns. One such study showed companies focused on leadership development and adaptive culture grew four times faster and had seven times higher job creation.[iv]
Setting goals, informing your workforce and providing the necessary training can provide a distinct competitive advantage. As social and environmental sustainability increasingly become a part of consumer expectations, the modern workforce must know how to adapt to changing expectations proactively rather than reactively.
Employee Engagement and Retention: SHRM has estimated the hiring process for a given position costs 70-200% of that employee’s annual salary. One of the most important and effective ways to retain a high-quality workforce and avoid employee replacement costs is to offer ongoing workforce training.
I heard a sustainability executive recently identify employee engagement and retention as one of four compelling reasons her firm continued to pursue sustainability strategies and provide ongoing sustainability training. The company’s job applicants consistently ask: “What is your stance – and how do you engage your employees – on sustainability?” Having a proactive sustainability plan made the firm an attractive place to work for their recruits, and ongoing training kept them motivated and engaged.
How to Ensure ROI on Sustainability Training
As with any new business initiative, sustainability training requires certain steps to ensure a return on investment. There are three critical ways to transform the “fuzzy” benefits of sustainability training into improved business performance:
Engage All Levels of the Workforce: Sustainability initiatives often employ the “green team” model driven by motivated employees with no support from management. Alternately, management may issue a directive to incorporate sustainability, with no explanation or attempt to engage employees.. The most effective initiatives, however, involve every level of the organization.
Ground-level support can truly drive change, as in the Intel example above. However, having management on board with training and other efforts adds to employee motivation, while also providing the high-level leadership needed to truly make sustainability efforts successful.
Brenda Wisniewski, Chief Learning Officer of CoreNet Global, said:
“Where I’ve seen this work best is when training and learning is a priority — and it’s always because the CEO recognizes (and vocalizes) his or her point of view that the better trained the company’s people are, the more they understand the business strategy and where they fit into it, and the better they can deliver on it.”[v]
Offer Flexibility in Training Options: Part of remaining an adaptive, flexible organization is allowing your employees training options. This enables individuals to pursue aspects of sustainability that are important to them, while also allowing them to bring different knowledge and skills sets back to the workplace.
As discussed above, an organization that adapts to changing conditions is much more likely to be successful. A workforce that is educated on current sustainability trends brings proactive growth to the company when it is critical rather than in response to your competition’s movements.
Tie Training to Business Objectives and Incentives: It should go without saying, but employees tend to be substantially more effective at a task when their compensation and/or bonus are tied to its completion. Stonyfield tied employees’ bonuses to a companywide mandate to reduce energy consumption. Through continued education on methods for energy savings, and with incentives to match, the company surpassed their goal with a 22% reduction in energy consumed in 2008.[vi]
Healthcare giant Baxter developed a separate Environmental Financial Statement (EFS) that has been issued since 1993. The EFS showed that savings from employee-driven sustainability initiatives, tied to bottom-line goals, led to $91.9 million in income, savings and cost avoidance from 2002-2008.[vii]
Now is the Time
Is your company where it needs to be with regards to sustainability? And more importantly, will you continue to be on the front lines based on the level of training your workforce is receiving? Or are you opening the door to your competition by leaving your employees to fend for themselves? Now is the time to offer sustainability training to drive your firm into the emerging green economy – your competition isn’t waiting, and neither should you.
[i] R. E. Rice & C. E. Atkin (Eds.), Public Communication Campaigns (3rd ed.), (3-21). Thousand Oaks, CA: Sage Publications Inc.
[ii] Society for Human Resource Management, (2011). Advancing Sustainability: HR’s Role. Alexandria, VA: SHRM, Aurosoorya, BSR.
[iii] National Environmental Education Foundation, (2010). The Business Case for Environmental and Sustainability Employee Education. Washington, DC: National Environmental Education Foundation; Business and Environment Program
[v] Maize, L. C. and McCool, J. D. (August 2007). The New Corporate University: Global impact on learning and development. Chief Learning Officer, 6(8), 30-33.
[vi] National Environmental Education Foundation, (2010). The Business Case for Environmental and Sustainability Employee Education. Washington, DC: National Environmental Education Foundation; Business and Environment Program